Let customers text to book with a QR code
When you’re with a customer or a client, you can’t always pick up the phone. Missed calls turn into lost jobs. A text-to-book QR code lets customers send you a booking request in one scan, with the message already started, so you can reply when you have a minute. This guide shows how to set one up and word it so you get the details you need.
By Aidan Lowson · Updated
Why let customers text to book
- No missed calls. A text waits for you. You can reply between jobs instead of calling back and playing phone tag.
- Better details. A pre-filled message prompts customers for what you need, like the job, the postcode and a good time.
- A written record. The booking, the time and the address are all in one thread.
Who it works for
- Tradespeople: plumbers, electricians, cleaners, gardeners and mechanics.
- Clinics and therapists: physios, dentists, osteopaths and massage therapists taking new-patient enquiries.
- Studios and tutors: driving instructors, music teachers, personal trainers and photographers.
- Mobile services: dog groomers, hairdressers and car valeters who are never at a desk.
How to word the message
Pre-fill the start of the message and leave gaps for the customer to fill in. A few examples:
- "Hi, I'd like to book a boiler service. My postcode is: "
- "Hi, I'm a new patient and would like an appointment. Best days for me: "
- "Hi, I'd like to book a trial lesson. I'm free on: "
Keep it to one or two lines. Long messages make the code denser and feel like a form.
Make a text-to-book QR code in 4 steps
- Open the SMS QR code generator.
- Enter your business mobile with the country code, like +44 7700 900123, and your pre-filled message.
- Add your colours and logo, keeping the code dark on a light background.
- Download and test from another phone to check the text arrives with the right message.
If you'd rather take bookings on WhatsApp, the WhatsApp QR code generator works the same way.
Where to put it
- Your van, shop window or door. See QR codes for vans and shop signs.
- Flyers, leaflets and local adverts.
- Invoices and receipts, with a message like "Hi, I'd like to book my next service" for repeat work.
- Appointment cards and stickers left on the boiler, the car or the fridge.
Handling the requests
- Reply the same day, even if it's only to say when you'll get back to them.
- Save a few quick replies on your phone for common answers, like your next free dates or prices.
- Offer a call option too. Some customers want to talk. A phone number QR code next to the text code covers them.
Frequently asked questions
Does a text-to-book QR code confirm the appointment?
No. It sends you a request by text. You reply to confirm a time, the same as any booking by message. If you want automatic booking, link a QR code to an online booking page instead.
Can customers edit the message before sending?
Yes. The pre-filled message is a starting point. They can add the day, time or details before they press send.
Should I use SMS or WhatsApp for bookings?
SMS works on every phone with no app. WhatsApp is better if customers want to send photos, like a leaking tap or a damaged bumper. You can offer both.
Is it OK to use for medical or health bookings?
For appointment requests, yes, but ask customers not to include medical details in the text. Ordinary text messages are not a secure channel for health information.
Create your text-to-book QR code now, free →
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